Where Compassion Meets Compliance.
1. Workplace Policy
At AtlanticCare Staffing Solutions Inc., we are committed to maintaining a safe, inclusive, and respectful workplace for all employees, contractors, and clients.
Our organization upholds the highest standards of professionalism, dignity, and equality in every care environment.
We strictly adhere to Canadian healthcare workplace regulations and Nova Scotia Occupational Health & Safety (OHS) standards, ensuring:
Non-discrimination and respect for diversity across race, culture, gender, religion, age, sexual orientation, and ability.
Zero tolerance for harassment, violence, or retaliation in any form.
Compliance with all provincial and federal health and safety laws.
Mandatory staff training on infection prevention, patient privacy, and trauma-informed, person-centred care.
AtlanticCare fosters a culture of mutual respect, accountability, and continuous learning, ensuring every staff member and client feels valued and safe.
2. Refund & Payment Policy
Booking & Payment
Full payment is required at the time of booking confirmation to secure staffing or care resources.
Accepted payment methods include secure online transactions and authorized institutional invoicing.
Cancellations:
Clients who cancel services within 12 hours of the scheduled start will forfeit 50% of the service fee to cover staff scheduling and administrative costs.
Cancellations made more than 12 hours in advance receive a full refund or may option for rescheduling at no additional charge.
Refund Guarantee:
If AtlanticCare cannot fulfill a confirmed booking due to unforeseen circumstances, we will immediately offer either a full refund or a rescheduled service with a qualified replacement resource — ensuring minimal disruption to your care.
Refund Processing:
Refunds are processed to the original payment method within 24 hours of approval.
Clients will receive an electronic confirmation upon refund completion.
3. Standard of Care & Best Practice
AtlanticCare Staffing Solutions Inc. is guided by Canadian healthcare quality standards and rights-based care principles.
We align our service delivery with the expectations of Nova Scotia Health (NSH), the Department of Community Services (DCS), and Health Association Nova Scotia (HANS).
Our commitments include:
Qualified & Vetted Professionals: All nurses, Continuing Care Assistants (CCAs), and caregivers are certified, background-checked, and trained.
Quality Assurance: Routine audits, supervision, and client feedback ensure continuous improvement.
Evidence-Based Care: Services follow up-to-date Canadian clinical, home, and community care guidelines.
Human Rights Alignment: Every service is trauma-informed, person-centred, and inclusion-driven, supporting Nova Scotia’s Human Rights Remedy and community-living initiatives.
4. Compliance, Privacy & Data Protection
AtlanticCare safeguards the confidentiality and dignity of every client and employee.
We comply with:
PHIPA (Personal Health Information Protection Act)
PIPEDA (Personal Information Protection and Electronic Documents Act)
Nova Scotia’s Personal Health Information Act (PHIA)
Our Privacy Commitments:
All data is stored securely and accessed only by authorized personnel for care delivery or service improvement.
Clients may request access, correction, or deletion of their personal information per applicable legislation.
Electronic records are encrypted, and physical files are securely stored under provincial retention standards.
All staff undergo annual privacy and confidentiality training.
We are committed to upholding your rights, protect your privacy, and ensure every service meets the highest standards of care.
At AtlanticCare, compliance is not a requirement — it is our promise. And your safety isn’t just a policy — it is our priority, our practice, and our commitment.
5. Insurance & Risk Management
AtlanticCare Staffing Solutions Inc. recognizes the importance of comprehensive insurance coverage to protect our clients, staff, and partners. The organization will obtain and maintain Commercial General Liability ($5 million), Professional Liability ($2 million), and Workers’ Compensation (WCB Nova Scotia) coverage prior to initiating client service delivery or entering any formal government contract.
Contact
Legal & Compliance: compliance@atlanticcare.ca
Billing & Refunds: finance@atlanticcare.ca
General Inquiries:
info@atlanticcare.ca
Trusted. Compliant. Secure.
Your right to exceptional care is protected here.
— AtlanticCare